Using digital channels to deliver financial services has the potential to provide new options for people to manage their money in ways most appropriate, safe, and convenient for them. It can give...
This Brief explains why approaches to inclusive finance that are currently widespread do not share the potentially destabilizing attributes of other types of shadow banking, concluding by identifying...
The objective of this qualitative research is to understand customers’ views and perceptions on customer empowerment. The research aims to help build the definition of customer empowerment and create...
This paper explores how the broad financial decision-making practices commonly employed by poor people (as depicted in the companion paper, Money Resolutions, A Sketchbook) could be supported through...