Archived Webinar

Reimagining Social Accountability in the Face of Fragility

"Collaborative social accountability offers significant potential to advance relational state-building in fragile states"

Strengthening the social contract between state and society has become the central goal of international efforts to escape fragility. Yet, most of these efforts have relied on an assumption that improved state-led service delivery to populations will increase state legitimacy.

This session highlights the importance of the role of collaborative social accountability in state-building in fragile states, challenges current assumptions on the nexus between services and legitimacy, and inspires new research focused on risk assessments, resilience, and relational approaches to citizen-state beliefs, incentives, and behaviors.

This session is part of the Fragility Forum 2020 Virtual Series.

About the Presenters

Jonathan Papoulidis

Executive Advisor on Fragile States, World Vision

Jonathan Papoulidis (@JPapoulidis) is the executive advisor on fragile states at World Vision. He previously served with the United Nations, including in Indonesia as the UN coordinator for Aceh and the security coordinator for Sumatra; in Liberia, as an advisor on governance and recovery to the UN deputy special representative of the secretary-general in the UN Peacekeeping mission; in Turkey as the UNOCHA senior representative preparing for the 2003 Iraq humanitarian response, and at the UN headquarters in New York. He has written for the Brookings institution, OECD, Harvard international review, and Yale Journal of international affairs. He has a Master's in International Relations from the University of Cambridge.

Mareike Schomerus

Vice President, Busara Center in Nairobi and Research Director of the Secure Livelihoods Research Consortium, ODI

Mareike Schomerus is the Vice President of the Busara Center in Nairobi and Research Director of the Secure Livelihoods Research Consortium at ODI in London. Prior to that, Ms. Schomerus was ODI’s Director of Program Politics and Governance. She is a widely published researcher with a body of work on violent conflict, political contestation, and peace processes in South Sudan and Uganda and across borders, as well as behavioral mechanisms in post-conflict recovery. She holds a Ph.D. from the London School of Economics and Political Science and Master’s Degrees from Columbia University and the University of Bremen. 

Gideon Too

Engagement Director, Busara Center, Nairobi

Gideon Too is the Engagement Director at the Busara Center in Nairobi. For the past four years, Mr.Too has increasingly focused on using behavioral science to understand how to support civic engagement and how better engagement can increase social accountability. He has worked on a diverse range of advisory and research projects across East Africa, with a specific interest in financial inclusion, environmental and social justice, and charitable giving spaces. Prior to joining Busara,  Mr.Too  gained a BA in Economics from Wesleyan University and was part of the financial services advisory team in Ernst & Young’s New York office.

Jeff Thindwa

Program Manager, Global Partnership for Social Accountability, World Bank

Jeff Thindwa (@JeffThindwa) leads the GPSA’s strategies for collaborative social accountability that bridge civil society and governments to improve accountability and performance of public policies and key sectors such as health, education, and water. Mr. Thindwa joined the Bank in 2000 as a social development specialist and led work on participation and social accountability in operations. He moved to South Asia Region where he supported operations and led the Program for Accountability in Nepal, a social accountability grant facility. From 2014 Mr. Thindwa was Practice Manager, Open and Collaborative Governance, leading work on open government, parliaments, governance of extractives, and citizen engagement. Prior to the World Bank, Mr. Thindwa worked in civil society for 17 years following careers in the government of Malawi as a legal aid attorney, and in private law practice.

Louise Cord

Global Director for Social Development, Sustainable Development Practice Group, World Bank

Louise Cord (@LouiseCord) is Global Director for Social Development in the World Bank’s Sustainable Development Practice Group. She was Country Director for Senegal, Cabo Verde, The Gambia, Guinea Bissau, and Mauritania, based in Dakar, Senegal. Prior to that, Ms. Cord was Practice Manager for Latin America and the Caribbean in the Poverty Global Practice. A U.S. National, she joined the Bank in 1991 as a Young Professional in the Bank’s Young Professional Program. She has held various positions in the World Bank’s Poverty Reduction and Sustainable Development departments, working on inclusive growth, poverty reduction, and rural development. Ms. Cord has worked in Africa, Latin America, and Eastern and Central Europe. She holds a Ph.D. in Development Economics from the Fletcher School of Law and Diplomacy at Tufts University and has published on rural poverty, pro-poor growth, and inclusive growth challenges and strategies in Latin America and the Caribbean. 

Caroline Vagneron

Fragility Forum Lead, FCV Group, World Bank

Caroline Vagneron (@CVagneron) coordinates the Knowledge and Learning program of the World Bank Fragility, Conflict, and Violence Group. She leads the Fragility Forum since 2018. In her role, Ms.Vagneron leads the design and development of training curriculum on FCV matters for staff around the world. Ms.Vagneron also supports operations in West Africa and co-leads an initiative on the nexus between security and development efforts. Ms.Vagneron joined the Bank in 2000 and has worked, over the years, in Africa, the Middle East, South Asia, and the Caribbean, mostly in operations. Ms.Vagneron holds a Masters in Political Science and a Masters in Contemporary History from La Sorbonne University in Paris. She has been working on workplace diversity issues in the Bank for years and was the President of the World Bank Group LGBT+ Employee Resource Group GLOBE for three years. 

Target Audience

Practitioners and general public

Questions Submitted


- Jul 24, 2021

jose luis

- Jun 17, 2021


- May 30, 2021


- Jan 13, 2021

Mohammad Nadir

- Aug 17, 2020
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