Video

Promoting Tax Compliance Using Behavioral Insights

Integrating a behavioral science lens into the World Bank projects can enable staff to create meaningful, efficient change without relying on the kinds of traditional tools that can take years to implement. As Marco Hernandez, described, in Guatemala, where improving tax compliance can take years and often requires building institutional capacity and strengthening systems, behavioral science provided a new way of increasing payments.

Letters to non-compliant tax payers with behavioral messages integrated—including those incorporating social norms, and intentional choice—were incredibly effective in increasing compliance at low cost. Recipients of the letters ended up paying four times as much in taxes compared to those in the control group.

About the Presenters

Marco Hernandez

Program Leader, Macro Economics & Fiscal Management, The World Bank

Join the Discussion

jose luis

- Jun 26, 2021
BUENO

MOHAMMAD

- Jan 21, 2021
Great course! informative and knowledgeable documents.

Mariam

- Oct 21, 2020
good approach

Anvar

- Mar 22, 2020
Interesting!

Joy Mildred Adhiambo

- Dec 17, 2019
Promoting Tax Compliance Using Behavioral Insights

Monir

- Aug 27, 2019
For effective Tax compliance, it is essential to apply governance and transparency

Ki

- Jul 2, 2019
good

Dr. Illakkuvan

- Jun 7, 2019
Excellent!

Yusman

- Apr 25, 2019
good job

Vedat

- Apr 9, 2019
Promoting Tax Compliance Using Behavioral Insights
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