Korea Innovation 2020: Smart Citizens and Governance

"How can technologies be used to include citizen inputs into the design and management of urban areas?"

The role of citizens has shifted from simple participants to co-creators in the development of smart city innovation technologies. Complete the Bite+ to learn about:

Seoul Metropolitan Government (SMG)'s Citizen Engagement Platform:... view more


Opening Remarks by Catalina Marulanda, Practice Manager, World Bank


Seoul Metropolitan Government (SMG)'s Citizen Engagement Platform & Related Project Experience with the World Bank by Prof. Jung-hoon (John) Lee, Chair of Smart City Committee, Seoul Metropolitan Government


Metro Colombo Transformation Platform - Smart Solutions for Social Inclusion: How could the capital region of Sri Lanka, Colombo become more livable and competitive? by Jessica Schmidt, Urban Development Specialist, World Bank


Q & A: What are the critical elements and lessons from the Seoul Metropolitan Government (SMG)'s Citizen Engagement initiative that can be adapted into other country contexts? How do we balance the concerns of privacy with the benefits of the information and data collected? 

About the Presenters

Catalina Marulanda

Practice Manager, Urban Development, South Asia

World Bank Group

Catalina Marulanda is originally from Colombia, but she is currently based in Washington DC where she is the Practice Manager of the Urban Development Unit in the South Asia Region. As such she oversees a portfolio of roughly US$5 billion in lending operations under development and implementation in Afghanistan, Bangladesh, Bhutan, India, Nepal, Pakistan, Sri Lanka and The Maldives. This role involves working with national and local governments on urban development, promoting initiatives that aim at making cities more economically productive, environmentally sound, and livable and less vulnerable, particularly for the poor. This is done through operations that focus on: (i) financing investments, (ii) providing technical assistance, and (iii) undertaking non-lending analytical and policy advisory work, on areas including municipal management, housing, urban infrastructure, neighborhood upgrading, solid waste management and others. Over the past 14 years at the Bank, Catalina has focused on topics related to solid waste management, chemicals management, and brownfield remediation in Latin America, East Asia, South Asia and the Middle East. Catalina has a Bachelors Degree in Civil Engineering from Lehigh University and a Ph.D. in Civil Engineering from the Massachusetts Institute of Technology.

Jung-hoon (John) Lee

Director of Information Systems Intelligence Lab

Yonsei University

Chair of Smart City Committee

Seoul Metropolitan Government

Jung-hoon (John) Lee is currently the Professor of Technology and Innovation Management at the Graduate School of Information, Yonsei University, Seoul, Korea. Lee is recognized as one of the leading smart city experts around the globe, and he has been involved in several leading smart city projects sponsored by the Korean government, including urban regeneration based on smart technologies (2014–16) and smart city R&D projects Phase II (2014–18). Lee is currently taking a leading role as manager of the project management office (PMO) for a national smart city R&D project. He is particularly involved in index development, service design based on design thinking and crowdsourcing-based citizen engagement, and a smart mobility (I-MoD) challenge project with Hyundai Motors (2019) with the Ministry of Land, Infrastructure, and Transport. Lee is currently serving as the Chair of the Smart City Committee for the Seoul Metropolitan Government and is on the board of directors of Seoul Digital Foundation, the think-tank institution for Smart City policy development (2019). Lee also has been involved in a citizen engagement platform and living lab implementation for the city of Daegu (2017–19), Incheon (2019), and Gongju (2019) and was developing a smart city index for both Seoul and Busan (2017–18). Lee’s first initiative was the internet of things (IoT)-based Smart City Development and Living Lab project (2015–16) with SK Telecom, the largest mobile carrier, and Busan metropolitan city, sponsored by the Ministry of Science and ICT. 

Jessica Schmidt

Urban Development Specialist

World Bank Group

Jessica Schmidt is an Urban Specialist with the South Asia Urban Unit at the World Bank, based in Washington, DC. She brings with her expertise in integrated urban planning, sustainable development and transportation planning. Prior to joining the World Bank, Jessica served as a Senior Urban Designer at the Central Planning Office of Qatar, a newly formed ministry designed to coordinate the infrastructure and logistics of the country ahead of the 2022 World Cup and in line with the 2030 National Vision.  She has also undertaken academic research and private sector work in Bangkok and New York.   Jessica holds a Master in City and Regional Planning from the University of Pennsylvania and a Bachelors of Arts (Urban Studies) from Columbia University.