Archived Webinar

Key Principles for Citizen Feedback Mechanisms

The Open Government Partnership provides a platform for governments to demonstrate a commitment to greater citizen engagement. Citizen feedback is an important means by which government engages with citizens. In this webinar, experts will outline key principles of designing robust citizen feedback mechanisms and share models using examples from OGP commitments. Fredrik Galtung at Integrity Action makes a useful distinction between three main types of citizen engagement: Type A is principal driven, say by a prime minister or governor’s office; Type B is manager driven; and Type C is user-generated and owned, like TripAdvisor or Yelp. He suggests that the most robust and resilient systems of feedback use all three. While governments and international organizations tend to think in terms of Types A and B, civil society could do much more to capitalize on the potential of Type C - and governments should actively solicit them as well. David Bonbright at Keystone Accountability notes that the effectiveness of OGP commitments on citizen feedback will be determined largely by the quality of the design of the feedback mechanisms. Using an example of a citizen engagement pilot project in South Africa driven by the President’s Office, David Bonbright will illustrate the critical design features of effective feedback mechanisms, and how the challenges of cost, data quality and organizational capacity are being addressed in this case. The presenters will also share two versions of a compellingly straightforward way to assess the performance of citizen feedback efforts — i.e. by asking citizens. Lastly, to illustrate an OGP commitment on citizen feedback, Mr. Zurab Sanikidze from the Ministry of Justice of Georgia will comment on Georgia’s OGP Action Plan Commitment #2: “Voice of the Consumer”, and will provide some insight on the context under which the commitment was developed, what has been done so far to achieve the commitment, and what the potential impact will be once it is accomplished.

About the Presenters

Fredrik Galtung

David Bonbright

Target Audience

Government officials, Governance professionals

Questions Submitted

Mahaman Mourtala

- Apr 11, 2022


- Jan 29, 2021

Joy Mildred Adhiambo

- Sep 4, 2020

Mohammad Nadir

- May 1, 2020
Very good!


- Mar 30, 2020

Joy Mildred Adhiambo

- Jan 15, 2020
Key Principles for Citizen Feedback Mechanisms

Waqar Aamir

- May 23, 2019


- Apr 1, 2019
Topik Sangat Menarik


- Jun 27, 2018

Jes�s Manuel

- Mar 23, 2018
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