Improving Effective Communication (Self-Paced)
Self-Paced eLearning

Improving Effective Communication (Self-Paced)

This course guides participants to improve communication during three key activities: verbal and/or telephone orders, critical diagnostic results, and patient handover.

Course Overview

This training course provides policy requirements for three key activities: verbal and/or telephone orders, critical diagnostic results, and patient handover processes. It also provides helpful forms, data collection tools, and tips for improving communication. It includes the following topics:

  • Why improve your communication processes?
  • Form a Communication Team
  • Use a Standard Communication Tool
  • Establish a Verbal/Telephone Communication Policy
  • Establish Critical Results Reporting Policies
  • Establish Patient Handover Policies
  • Engage and Train Your Staff
  • Common Gaps and Measuring Compliance
  • Knowledge check
  • Course review and next steps

Objectives

After taking this learning path, participants are expected to be able to:
  • Identify how effective communication among healthcare providers reduces errors and results in improved patient safety.
  • Implement effective communication tools and methods used for verbal/telephone orders, critical tests reporting, and patient handover.
  • Use standardized content for communication between patient, family, and healthcare providers.

Target Audience

Any hospital personnel involved in patient safety.

Credits

IFC MAS Advisory, Hospital Quality Program

Join the Discussion

Tracy

- Aug 16, 2022
Interested

Catherine

- Jul 25, 2022
I am interested in the course

Joy

- Jul 20, 2022
I will like to join

Malachy

- Jul 20, 2022
I am super excited already!

Loreensia

- Jun 21, 2022
Interested in joining this course

uduak

- Jun 14, 2022
Communication is vital incrdient to any establishment be it in health care delivery service or any other setting. I would love to state here that in today's world especially in my locality we lack communication alot of which sometimes result in wrong diagnosis. I urge every agency to participate in this course in order to enhance their communication skills for a better service delivery.

jose luis

- May 29, 2022
MUY BUENO

Paul

- Mar 26, 2022
I would like to join this course.

KAVINDRA

- Feb 27, 2022
Great inputs..!

Mohammad Nadir

- Feb 15, 2022
Excellent!
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