This course guides participants to improve communication during three key activities: verbal and/or telephone orders, critical diagnostic results, and patient handover.
Course Overview
This training course provides policy requirements for three key activities: verbal and/or telephone orders, critical diagnostic results, and patient handover processes. It also provides helpful forms, data collection tools, and tips for improving communication. It includes the following topics:
Objectives
After taking this learning path, participants are expected to be able to:Target Audience
Any hospital personnel involved in patient safety.
Credits
IFC MAS Advisory, Hospital Quality Program
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