This course guides participants to improve communication during three key activities: verbal and/or telephone orders, critical diagnostic results, and patient handover.

Course Overview

This training course provides policy requirements for three key activities: verbal and/or telephone orders, critical diagnostic results, and patient handover processes. It also provides helpful forms, data collection tools, and tips for improving communication. It includes the following topics:

• Why improve your communication processes?
• Form a Communication Team
• Use a Standard Communication Tool
• Establish a Verbal/Telephone Communication Policy
• Establish Critical Results Reporting Policies
• Establish Patient Handover Policies
• Engage and Train Your Staff
• Common Gaps and Measuring Compliance
• Knowledge check
• Course review and next steps

Objectives

• Identify how effective communication among healthcare providers reduces errors and results in improved patient safety.
• Implement effective communication tools and methods used for verbal/telephone orders, critical tests reporting, and patient handover.
• Use standardized content for communication between patient, family, and healthcare providers.

Target Audience

Any hospital personnel involved in patient safety.

Credits