Improving Effective Communication (Self-Paced)
Self-Paced eLearning

Improving Effective Communication (Self-Paced)

This course guides participants to improve communication during three key activities: verbal and/or telephone orders, critical diagnostic results, and patient handover.

Course Overview

This training course provides policy requirements for three key activities: verbal and/or telephone orders, critical diagnostic results, and patient handover processes. It also provides helpful forms, data collection tools, and tips for improving communication. It includes the following topics:

  • Why improve your communication processes?
  • Form a Communication Team
  • Use a Standard Communication Tool
  • Establish a Verbal/Telephone Communication Policy
  • Establish Critical Results Reporting Policies
  • Establish Patient Handover Policies
  • Engage and Train Your Staff
  • Common Gaps and Measuring Compliance
  • Knowledge check
  • Course review and next steps

Objectives

After taking this learning path, participants are expected to be able to:
  • Identify how effective communication among healthcare providers reduces errors and results in improved patient safety.
  • Implement effective communication tools and methods used for verbal/telephone orders, critical tests reporting, and patient handover.
  • Use standardized content for communication between patient, family, and healthcare providers.

Target Audience

Any hospital personnel involved in patient safety.

Credits

IFC MAS Advisory, Hospital Quality Program

Join the Discussion

Paul

- Mar 26, 2022
I would like to join this course.

KAVINDRA

- Feb 27, 2022
Great inputs..!

Mohammad Nadir

- Feb 15, 2022
Excellent!

MOHAMMAD

- Feb 1, 2022
Great!

CECILIA

- Jan 12, 2022
Would be pleased to be part of this course
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