How Citizen Engagement Can Help Mitigate the Risks of Fragility and Reinforce State Legitimacy

"The session discusses concrete examples of citizen engagement approaches and mechanisms implemented in FCV contexts and how the iterative interaction between citizens and authorities or service providers has a transformational impact on development results."

There is growing evidence that, under the right conditions, citizen engagement (CE) can help governments achieve ... view more

About the Presenters

Nicolas Perrin, Moderator

Lead Social Development Specialist, Africa, World Bank

Nicolas Perrin works as Lead Social Development Specialist in Africa at the World Bank in Washington. He has joined the Bank in 2003 and worked across the globe on a large number of operations. His work focuses on citizen engagement, community-driven development, and local governance. He is currently leading several operations in FCV settings in the Lake Chad Region, Sahel, Guinea, Casamance. He is also the coordinator of the Citizen Engagement secretariat which coordinates globally the mainstreaming of Citizen Engagement mechanisms across the WB portfolio. Prior to joining the World Bank, Nicolas has worked for the United Nations Development Program, the United Nations Capital Development Fund, and several international NGOs in South Asia, East Asia, Africa (including the Sahel) and Europe on microfinance, local governance, and rural development.

Najat Yamouri

Senior Social Development Specialist, Africa, World Bank

Najat Yamouri is a Senior Social Development Specialist in the Africa Region with over 25 years of cumulative cross-sectoral experience spanning 15 countries of which several FCVs. She currently serves as Citizen Engagement Regional Focal Point for the Africa Region where she is leading the operational mainstreaming of CE throughout various sectors such as decentralization, transport, agriculture, education, and across a diverse range of fragile countries such as Mali, Niger, and Guinea Bissau. She is also leading grievance redress mechanisms (GRM) assessments across several country portfolios, providing technical support and capacity building to Project Implementation Units (PIUs) and task teams to strengthen GRMs in a number of projects in Mali, Niger, Guinea Bissau, Burkina Faso, Senegal, Cote d’Ivoire, Cabo Verde, Sao Tome, Tanzania, Mauritania, and DRC.

Kaori Oshima

Senior Social Development Specialist, World Bank

Kaori joined the World Bank in 2010 and currently works in the Social Development Global Practice Africa Region team. She is leading and contributing to operations and analytical works with a focus on Community-Driven Development, Citizen Engagement, and Social inclusion and cohesion, including in areas affected by risks of fragility and conflicts.

Questions Submitted


- Jan 13, 2021

Jared Troy

- Oct 29, 2020
Great topic.

Joy Mildred Adhiambo

- Aug 12, 2020
How Citizen Engagement Can Help Mitigate the Risks of Fragility and Reinforce State Legitimacy
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