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Engaging Citizens: A Game Changer for Development?

Welcome to ‘Engaging Citizens: A Game Changer For Development?’ We, Jeff Thindwa, Bjorn-Soren Gigler, Tiago Peixoto, Benji Holzman, Kate Henvey, Sheila Jagannathan and the rest of the World Bank Group course team are delighted you have enrolled in this course and are eager to learn more about this important and timely subject. Why is gaining a comprehensive understanding of citizen engagement s... view more

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Citizen Engagement: History and Definitions

Mary McNeil looks at the history of citizen engagement, defines it, and unpacks its underlying concepts.

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Citizen Engagement: Theories and Mechanisms

Alina Rocha Menocal details the mechanisms of citizen engagement and explores theoretical frameworks for analysis.

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Does Citizen Engagement Really Make a Difference?

John Gaventa illustrates how citizen engagement can make a difference in everyday life and identifies the barriers to citizen engagement.

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How Citizen Engagement Improves Policymaking

Matt Leighninger differentiates between 'thick' and 'thin' models of participation and describes the advantages of each.

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Crowdsourcing Public Policy

Beth Noveck provides 12 concrete suggestions and examples of how crowdsourcing can benefit public policy and programs.

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The Role of Accountability in Service Delivery

Rakesh Rajani talks us through the accountability triangle and explains the long and short routes to accountability.

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Methods and Tools for Accountability in Service Delivery

Yamini Aiyar explores methods of citizen engagement that can be used at different stages of the service delivery project cycle.

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Identifying the Gaps between Citizens and Governments

Jean-Paul Faguet explores the gaps between citizens and governments and analyzes perspectives on government decentralization.

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Bridging the Gaps between Citizens and Governments

Shirin Madon examines how ICT connects citizens to governments through case studies of ICT-enabled citizen engagement programs.

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Does ICT Work in the Real World?

Achraf Aouadi explains how his I Watch initiative in Tunisia uses ICT to empower citizens in the political process.

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Course Summary

Mary McNeil distills the major points of the course into just twelve minutes.

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Final Takeaways

Björn-Sören Gigler summarizes the major takeaways of the course and provides a 'reality check'.

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Call To Action: Government Representative

Corazon Juliano-Soliman talks about 'active citizenship' and why engaging citizens is critical for good governance.

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Call To Action: Civil Society Representative

Suneeta Kaimal's first contractual agreement with her mother taught her about the social contract between government and citizens.

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Call To Action: Academia Representative

John Gaventa offers essential citizen engagement advice to citizens, civil society organizations, and government officials.

About the Presenters

Mary McNeil

Former Team Lead, Governance Global Practice, World Bank Group

Alina Rocha Menocal

Research Fellow, Politics and Governance, Overseas Development Institute and Senior Research Fellow, Developmental Leadership Program, University of Birmingham

John Gaventa

Professorial Fellow, Institute of Development Studies and Director of the Coady International Institute and Vice President of International Development at St Francis Xavier University

Matt Leighninger

Executive Director, Deliberative Democracy Consortium

Beth Noveck

Director, The Governance Lab

Rakesh Rajani

Director of Democratic Participation and Governance, Ford Foundation

Yamini Aiyar

Director, Accountability Initiative

Jean-Paul Faguet

Professor of the Political Economy of Development, London School of Economics

Shirin Madon

Associate Professor, Department of International Development and Department of Management, London School of Economics

Achraf Aouadi

Founder and President, I Watch Tunisia

Björn-Sören Gigler

Senior Governance Specialist, Governance Global Practice, World Bank Group

Corazon Juliano-Soliman

Secretary of the Department of Social Welfare and Development, Government of Philippines

Suneeta Kaimal

Deputy Director, Natural Resource Governance Institute