Digitalk Series: The Role of Digital Tech: Early Lessons from the Frontline

"Actionable insights from governments, regulators and private sector telecom and ICT companies on the digital frontlines of the pandemic"

Digital technologies are playing an essential role in the battle against COVID-19, helping to mitigate and contain the spread of the new coronavirus, to cope with social distancing measures, and to ensure business continuity as well as... view more


Opening Remarks by Makhtar Diop, Vice President, Infrastructure, The World Bank


How do we deploy digital technologies in order to reduce the impact of COVID-19? -  Isa Ali Ibrahim, Honourable Minister of Communications and Digital Economy, Nigeria


Korea: Confronting COVID-19 with ICT and AI - Sangwon Ko, Executive Director, Korea Information Society Development Institute


Strategies to Combat COVID-19 in Kenya - Jerome Ochieng, Principal Secretary Ministry of ICT, Kenya


"When we are facing a crisis, that's when public and private collaboration works at its best" - Alix Jagueneau, Head of External Affairs, GSMA


Korea Telecom's (KT) Response to COVID-19 - Jihye Hyun, Program Manager for Sustainability Management Unit, Korea Telecom


A Google Perspective - Coronavirus: How we're helping! - Paul Shaw, Director on Government Affairs and Public Policy, Google


Q & A: In prepaid services where no registration is required, is there a way to leverage mobile connections for contact tracing? What are the role of 5G, surge of social media, and fake news?

About the Presenters

Makhtar Diop

Vice President, Infrastructure, The World Bank

Makhtar Diop is the World Bank’s Vice President for Infrastructure. In this global role, Makhtar Diop leads efforts to develop sustainable solutions and help close the infrastructure gap in developing and emerging economies. Prior to this appointment, Diop served for six years as the World Bank’s Vice President for the Africa Region. Diop brings a deep level of experience and understanding of complex infrastructure challenges. From 2009 to 2012, he has held the position of World Bank Country Director for Brazil. An economist by training who started his career in the banking sector before joining the IMF and later the World Bank, he also has extensive private sector experience. Makhtar Diop has been named one of the 100 most influential Africans in the world. In 2015, he has received the prestigious Regents’ Lectureship Award from the University of California, Berkeley.

Boutheina Guermazi

Director, Digitial Development, The World Bank

Dr. Boutheina Guermazi is the Director of Digital Development Department of the Infrastructure Practice Group of the World Bank. She heads a global team working on building digital economies in developing countries, to drive shared prosperity and reduced poverty. Experienced Practice Director with a demonstrated history of working in the international trade and development industry. Dr. Guermazi is skilled in Strategic Planning, Business Strategy, Project Planning, Program Management, and Project Management. She is a strong information technology professional with a Doctor of Philosophy (PhD) focused on International Law and Legal Studies from McGill University. 

Isa Ali Ibrahim

Honorable Minister of Communications and Digital Economy, Nigeria

Isa Ali Ibrahim has vast experience as a lecturer, researcher, technocrat, and administrator in Information Technology. He is the chief IT regulator in Nigeria. Prior to his current appointment as the Minister of Communications that oversees several agencies and departments focusing on ICT in Nigeria, he initiated the Nigerian national public key infrastructure (PKI) programme and set the national framework for cybersecurity against financial fraud and cybercrime as head of Nigeria’s IT agency. He helped to develop the ICT infrastructure in the North East of Nigeria in the aftermath of the destruction caused by Boko Haram insurgency and has helped to trigger extensive government support for Nigeria’s growing technology startup ecosystem. 

Jerome Ochieng

Principal Secretary Ministry of ICT, Kenya

Jerome Ochieng is Principal Secretary for ICT and Innovation in Kenya. Before this appointment, Ochieng was the Director of the Integrated Financial Management Information System (IFMIS) at the National Treasury and a member, Board of Directors at the Information, Communication Authority. Ochieng has 17 years’ work experience in the field of information and communication technology in the Public Service. He has also served as ICT Manager with Public Procurement Oversight Authority for 6 years.
Ochieng holds a Masters’ Degree in Information Engineering from the University of the Ryukyus, Okinawa, Japan. He is a registered fellow of the Computer Society of Kenya and a Licentiate Member of the Institute of Management Information Systems (IMIS), UK.

Sangwon Ko

Executive Director, Korea Information Society Development Institute

A renowned figure in Eastern Asia, Sangwon Ko is an Executive Director of the International Cooperation Research Division at the Korea Information Society Development Institute (KISDI). He is a Vice-Chair of the Committee for the Information, Computer and Communications Policy at the OECD and an executive committee member of the Korean Labor Economic Association. Sangwon Ko’s main research interests include ICT human resources development, ICT R&D, national innovation systems, and the telecommunication industry. His work covers a range of topics, including science and technology human resources development in Korea, structural change and employment in the manufacturing sector, the effect of government R&D investment, and the IT labor market and policy directions. Prior to that, Sangwon Ko was an assistant secretary to the President for Science at the Office of the President, the Korean delegate, and Vice-Chair for the Working Party on Information Economy (WPIE) at the OECD. He contributed immensely as a Research Fellow at the Science and Technology Policy Institute and as a lecturer at the Graduate School of Asia-Pacific Area Studies, Hanyang University as well as Graduate School of International Studies, Yonsei University. 

Jihye Hyun

Program Manager for Sustainability Management Unit, Korea Telecom

Jihye Hyun is a prominent figure in Corporate Sustainability, International and Public Relations International Development. She has actively participated in a major way on WBG and Korean institution’s experiences in leveraging ICT-based innovative solutions to tackle development challenges. This includes experiences in applying machine learning tools to current data from phones, drones, and satellites, as well as Geo-enabling Initiative for Monitoring and Supervision.  With educational qualifications from Columbia University, NY, and Sogang University, Jihye is deeply involved in Korean partnership on the use of innovative and technology-driven solutions for development.

Alix Jagueneau

Head of External Affairs, GSMA

Alix has been primarily involved in Advocacy and partnerships with international organizations, where she actively manages reputation and purpose-driven initiatives on behalf of the industry. Other areas of focus are international advocacy and policy campaigns with an emphasis on developing markets such as connectivity, taxation, and digital inclusion. In her position as External Affairs head, Alix has worked on institutional relations with World Economic Forum, World Bank and Chief Regulatory Officer beside a wider leadership team to assist on various initiatives and successfully managed cross-team projects. A Master’s degree in Law and European policies together with key skills in International Relations, Public Affairs, and Communications, Purpose, and Reputation allows her to be a prominent figure in the industry. She has also been working strategically with companies in the ICT sector, International organizations, Governments, and Media.

Paul Shaw

Director on Government Affairs and Public Policy, Google

As Director on Government Affairs and Public Policy, Paul leads the Public Policy team for Google Search and News. Responsible for setting strategy on key policy issues, product launches, and external engagement plans in support of organizational business goals, he also works closely with product leadership. Additionally, Paul advises company executives on current and emerging public policy issues, including controversial content, IP, privacy, and competition. In addition, he develops a global public policy strategy, messaging, and engagement plans. Paul oversees policy campaigns on business-critical issues, leads global cross-functional teams, and acts as an external ambassador to policymakers and key opinion formers around the globe.