01 Korea’s Journey from e-Government to Digital Government

This chapter focuses on the 51 years of history of the Korean digital government as well as its achievement, and Digital Government Innovation Plan in the post COVID-19 society.

02 e-Government policy

This chapter aims to discuss the definitions of e-Government and various viewpoints of e-Government development and to introduce e-Government policy of Korea from the historical perspective. The chapter will also help understand how e-Government policy has changed in Korea with the development of information technologies and changing political and social contexts.

03 Leadership and governance for e-Government

This chapter aims to help understand the significance of the leadership and governance as key success factors of e-Government building based on the experiences of Korea.

04 Legal framework and policy tools for e-Government

This chapter aims to discuss the significance of legal frameworks and various policy tools that support e-Government policy-making in the context of e-Government building in Korea. This chapter will also help understand that e-Government should be regarded as a socio-technical phenomenon from a holistic perspective for successful e-Government building in developing countries.

05 e-Government interoperability and standard framework

Through this chapter, learners understand the importance of the e-Government interoperability and standard framework as the infrastructure to build an e-government, and look into the main contents and cases of eGovFrame in Korea.

06 Information resources management

Through this chapter, learners understand the importance of information resources as the infrastructure to build an e-government, and look into the main contents of information resources management in Korea.

07 Government for Citizens (G4C) Services

This chapter helps public managers understand that the e-Government services with the largest impact on citizens are the Internet-based services for certificate application and petition filing. These services allow citizens to file petitions and print out government official certificates from home without having to visit government offices. Korea’s e-Government not only handles these services in a timely manner but also facilitates the participation of citizens based on information disclosure and opinion gathering, through which the feedbacks is applied to enhance the reliability of public policies.

08 Government for Business (G4B) and Government to Government (G2G) Services

This chapter helps public managers understand how Korea has built the cutting-edge informatization systems for each industry and in the process of governing. e-Government systems are applied to all areas of business activities (Government for Business, G4B) and public administration (Government to Government, G2G), including procurement, customs clearance, taxation and public budget and accounting system. These systems contribute to reducing administrative burden on businesses, improving business competitiveness, and saving tax payer’s money.

09 Understanding digital government as a paradigm shift

This chapter helps public managers understand the shift of ICT paradigm toward digital government, which harnesses potentials of digital transformation. Learning from the best practices in Korea, public managers will discuss the directions of national strategies for digital government and develop doable strategies for digital transformation in the public sector. They also will discuss the imperatives of the developing world to actively involve in digital transformation.

10 Best practices of digital government transformation of Korea

This chapter introduces the best 10 practices of digital government transformation in Korea. These ongoing cases are largely categorized by service targets (G4C, G2G, and G4B) and technologies (Artificial Intelligence, Big Data, Blockchain, Cloud Computing, Internet of Things, and FinTech). Public managers can learn how a government harnesses potential of new technologies from the cases in Korea.

11 Key Issues and Actions to Consider for Successful Digital Government Transformation

This chapter helps public managers understand various issues raised by digital transformation in the public sector. Governments that adopt policies for digital transformation face challenges while creating opportunities at the same time. Issues brought by by Artificial Intelligence, Big Data, Blockchain, and Cloud Computing are thoroughly discussed. Public managers participating in the chapter will also discuss actions and strategies to harness potentials of digital transformation and mitigate concerns.

12 Policy implications and recommendations for successful transformation toward digital government

This chapter summarizes the lectures and provides a forum for discussion on digital government in each country. This chapter is meant to encourage all the participants to put the issues in perspective as a public manager of each country. This chapter provides an opportunity to review the lectures and to draw country-specific implications for digital transformation. The participants are expected to formulate a practical strategy and an implementable planning based on country reality.