Knowledge Note

"How may nations' governments benefit from going digital?"

Today, almost all developing nations’ public administrations are going digital, leveraging disruptive technologies for better service delivery and improved efficiency. The question countries ask most frequently, however, is “Where do we start?”. While the answer to this may seem daunting, the key to success is not where to start, but rather how to sustain what has most certainly already started.

This Connections Note- from the World Bank Group’s Transport and ICT Global Practice- provides the key stages to digital transformation, as well as best practices from successful digital nations.