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04.Phone Interviews and Interviewers

This module begins by considering how to select, pay, and train phone interviewers. The module continues by examining how to make contact with potential respondents and obtain interviews. The final part of the module focuses on conducting interviews using standardized techniques.

VIDEO

Interviewer Selection and Training

VIDEO

Obtaining Interviews

VIDEO

Conducting Interviews

About the Presenters

Christopher Antoun, Ph.D.

Chris Antoun is an Assistant Research Professor at the Joint Program in Survey Methodology (JPSM) and College of Information Studies (iSchool) at the University of Maryland. He first became interested in surveys when he was a Peace Corps volunteer conducting in-person interviews with farmers in Thailand about fifteen years ago. He went on to earn an MS and PhD in Survey Methodology from the University of Michigan. After that he was a postdoctoral researcher at the U.S. Census Bureau. He currently serves on the editorial boards of the Journal of Survey Statistics and Methodology and Public Opinion Quarterly. At JPSM, he teaches courses about data collection methods and survey errors.