Technical Questions

  • You can access the OLC from any type of computer (PC/MAC/Linux). Minimum hardware requirements are RAM 2Gb and Processor 1.6 GHz.

  • To access the OLC the minimum bandwidth required is 512 kbps. For viewing videos, the minimum bandwidth required is 2 mbps.

  • For the best browsing experience, use the latest version of Chrome, Internet Explorer, Safari, or Firefox. Please use these versions: Chrome 42+; Internet Explorer 11+; Safari 9+ or Firefox 38+.

    • Viewing documents may require Adobe Reader and PowerPoint Viewer.
    • Viewing videos may require Flash Player, or another video player (VLC, Windows Media Player, QuickTime).
    • OLC videos are intended to be viewed through a browser, which requires the corresponding browser plugin to be enabled.
    • Some courses may require you to complete assignments using word processing software, such as Microsoft Word (paid) or Open Office (free).
  • All Bite-sized content on the OLC can be accessed from mobile devices, however, not all online courses are mobile-friendly.

  • Mobile apps are not available at this time.

  • Below “Logon” button, click "Forgot/Request Password" link and enter email address that you used when you registered. After you enter either one, you will receive an email with a link to confirm your request for a new password. After clicking this link, you will receive a second message with your new password.